亚马逊已经冻结了您的帐户。请参阅亚马逊给您发送的电子邮件，以便了解有关您的帐户状况的更多信息。
你是做跨境电商的吗？你是在亚马逊上开店的吗？有没有大神遇到过因为绩效问题遇到账户关闭的呢？这是一个亚马逊开店的用户收到的来自英国亚马逊的一封邮件，分享出来供大家参考。说不定你哪天也会碰到哦。
该卖家是因为有一个产品收到了五个投诉complaints,英国亚马逊官方停止了他的销售权。如果是你该如何回复这些问题，才能让亚马逊给你回复亚马逊销售权呢？该卖家也算一个老手了，回复了N封邮件，都没有成功。如果是你，你该怎么回复这些问题呢？
Hello,
We still need more information about your plan to address Item Not as Advertised complaints.
Please reply to this email with a plan that explains:
— The issue that caused the complaint
— Steps you have taken to resolve the complaint
— Details how you will prevent similar complaints
Here are a few things to consider as you work on resolving this:
–Sourcing: Are you sourcing the product from a trusted supplier?
–Listing: Is the product accurately described on Amazon? Have you ensured that there is no ambiguity and the customer is well informed?
–Packaging: Is the product in its original packaging as listed on Amazon?
— Shipping: Have you taken all appropriate steps and quality checks to ensure that the product is stored, packed, and shipped appropriately?
Please review your communications from buyers to better understand the issues. Be as specific as possible in your plan. Do not limit your plan to issues with specific orders.
Get help creating your plan in Seller Central Help: (https://sellercentral-europe.amazon.com/gp/help/200370560)
Learn more about our policies in Seller Central Help:
— Prohibited Seller Activities and Actions (https://sellercentral-europe.amazon.com/gp/help/200386250)
— Product Detail Page Rules (https://sellercentral-europe.amazon.com/gp/help/200390640)
— Condition Guidelines (https://sellercentral-europe.amazon.com/gp/help/200339950)
Have questions? Let us call you right away (https://sellercentral-europe.amazon.com/cu/contact-us/performance).
Sincerely,
Seller Performance Team
https://www.amazon.co.uk